1. General Information

At Shreem Sutra, we are committed to ensuring that you are satisfied with your purchase. If you are not completely happy with your order, we offer a straightforward return and refund policy to make your experience as smooth as possible. Please review the following terms and conditions related to returns and refunds.

 

2. Return Eligibility

2.1 3-Day Return Window: You may return any item purchased from our website, [https://shreemsutra.com](https://shreemsutra.com), within 3 days of the delivery date. After this period, we will not be able to accept returns.

 

2.2 Condition of Items: To be eligible for a return, the item must be unused, unworn, unwashed, and in the same condition as when you received it. It must also be returned in its original packaging with all tags and labels attached.

 

2.3 Non-Returnable Items: Certain items are not eligible for return, including but not limited to:

- Intimate apparel (e.g., lingerie, swimwear)

- Customized or personalized products

- Items marked as "Final Sale" or "Non-Returnable" on the product page

 

3. Return Process

3.1 Initiating a Return: To initiate a return, please contact our customer support team within 3 days of receiving your order. You will need to provide your order number, the item(s) you wish to return, and the reason for the return.

 

3.2 Return Authorization: Once your return request is approved, you will receive a return authorization along with instructions on how to return the item(s). Please do not send the item(s) back without prior authorization.

 

3.3 Return Shipping: You are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure that your return reaches us safely.

 

4. Refund Process

4.1 Inspection and Approval: Once we receive your returned item(s), our team will inspect them to ensure they meet the return eligibility criteria. If approved, your refund will be processed.

 

4.2 Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

 

4.3 Partial Refunds: In some cases, only partial refunds may be granted, such as when an item is returned in a condition different from its original state.

 

5. Exchanges

5.1 We do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the original item and place a new order for the desired item.

 

6. Damaged or Defective Items

6.1 If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund at no additional cost to you.